Customer for 1 month
Oct 2, 2026
Excellent trading conditions, Zero spread (using CXM Zero account min $1,000) for most pairs including Gold. My only caveat, their IT team manages their infrastructure like children. On Sunday night, Sept 27, 2026, I discovered I couldn't log into my MT5 broker server at all; CXM support was no help for hours, eventually just handing me an IP address to connect with but now with 98ms latency (I was 1.5ms), and it wasn't until Monday that they sent an explanation: they'd moved their trade servers from New York to London without notifying anyone beforehand. Their excuse is that a weekend maintenance notice covered this — it didn't; a full infrastructure relocation is not "maintenance," and should have been communicated as such with advance warning. I had to scramble to migrate my entire MT5 setup — installations, EAs, settings, everything — to a new VPS in London to keep running with acceptable latency. It was a mess, and the only real downside I've had with CXM so far. As an IT Director myself, whoever led this infrastructure change without a proper notification plan should be held accountable — this is basic change-management practice. Would have been 5 stars otherwise.